Symphony RetailAI’s solutions are based on a data-rich, 360-degree view of the customer, which provides FMCG retailers and CPGs the ability to rapidly identify trends and anomalies and take a prescriptive role based on the insights it gains from massive amounts of customer, product, supply and other data. With the ongoing acceleration of retail digital transformation driven by many factors including COVID-19, AI will be required to facilitate the required coordination.” This marks Symphony RetailAI’s second year in a row recognized for Distributed Order Management and Intelligent Virtual Store Design.Īccording to the Gartner Hype Cycle for Retail Technologies, 2020, “AI is surging in retail, and use cases span the entire business value chain. The company was named in four categories, including Distributed Order Management, Intelligent Virtual Store Design, AI in Retail, and Retail Assortment Management Applications (RAMA).
27, 2020 – Symphony RetailAI, the leading global provider of integrated AI-enabled marketing, merchandising and supply chain solutions for FMCG retailers and manufacturers, today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Retail Technologies, 2020. We’re honored by the company.DALLAS – Oct. The result is that from over 2,000 chatbot and conversational AI vendors, 120 of whom are considered enterprise-class, Gartner chose to include Pypestream on a short list of ten, several of whom are giants, e.g., Amazon, Google, IBM and Microsoft. Most other such initiatives apparently aren’t. OTOH, perhaps Pypestream got mentioned so often because Pypes and the Pypestream platform are next generation compared to old school chatbots.Īnother reason for the hype around Pypestream is that our customers are notably successful at operationalizing and scaling their automated customer engagement initiatives. It also proves that the Pypestream automation platform is applicable for many markets and touches on several important tech trends. Those trends include Conversational User Interfaces, Virtual Assistants, and Chatbots, notwithstanding that Pypes are to chatbots as iPhones are to flip-phones. This accomplishment proves the resonance of Pypestream’s unique approach to automating customer engagement with graphically rich, conversational-AI. These Hype Cycles cover six markets and three trend areas. These 9 Gartner Hype Cycle mentions are recognition of that fact.” “Our customers in insurance, streaming and wireless, consumer packaged goods, and more are reaping the benefits of Pypes and the Pypestream automation platform, operationalized and at scale. Pypestream is thrilled to announce that we’ve recently been mentioned in nine Gartner Hype Cycle reports.
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