If there's no sound when you're using your SHIELD TV, try the troubleshooting steps below. Press and hold the NVIDIA button for 20 seconds and release.ĪUDIO & VIDEO ISSUES I'm not hearing any sound.
If your controller is not turning on after charging it, follow these steps: My SHIELD controller does not power on after charging it. NOTE Connecting file transfer Bluetooth devices such as smartphones, tablets and laptops to SHIELD is not supported. Turn your Bluetooth device off, then turn it back on. If your Bluetooth accessory won't connect with your SHIELD TV, try the troubleshooting steps below. My Bluetooth accessory won't connect with SHIELD. If it has the message "Battery: Good" underneath it, then your SHIELD Remote is sufficiently charged to receive a software update. To check to see if your SHIELD accessory is sufficiently charged, from settings select SHIELD accessories and look for your accessory in the list. If your SHIELD Remote fails to apply a software update, your SHIELD Remote battery may need to be replaced or recharged. My SHIELD remote/controller fails to apply a software update. If your SHIELD Remote won't connect with your SHIELD TV, follow these instructions to connect SHIELD remote. If you are still unable to resolve the issues you are having, please contact NVIDIA support.ĬONNECTING AND ACCESSORY ISSUES My SHIELD remote/controller won't connect with SHIELD. If you are unable to resolve the issues you are having with the troubleshooting steps in this guide, you may find a resolution in the GeForce Experience Forums > SHIELD section. Before using this troubleshooting guide, make sure that your SHIELD is updated with the latest system update, available automatically if your SHIELD is connected to the Internet.
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